I originally signed up for Clear internet service back in March/April before they actually launched in the Atlanta area, back when they were still called Clearwire. At the time the service at the house was not great. I was in a slight valley and the hill was between me and both of the towers in my area. I have since moved. Two days ago I decided to change my service from a Home account to a Mobile account, this will allow me to get my internet any where in Atlanta, not just where I have a power outlet available.
I spoke with a woman who was obviously not tech savvy, but earnest nonetheless. Towards the end of the call I looked at my account online and realized that she had signed me up for a 2GB capped mobile plan instead of the unlimited plan. This was a problem because I had already used over 6.5 GB of data in 14 days and my account screen was showing that I was going to be charged for my overage. I let her know and she tried to change my account to the unlimited plan but was blocked by a strange activation issue. Apparently at Clear you can’t change your service plan more than once a day.
She promised to update my account the next day(yesterday) and she put in an order for my USB modem. She also sent out an email with an authorized return label for my old modem to ship back. The next day around noon I get an email from Fedex with my tracking number for the new modem. I tracked the package and it had already been delivered to my house! For some reason they had next day aired my modem to me (talk about speedy service!). I hadn’t even received my authorized return label yet from UPS!
I checked online this morning to make sure my account was fixed, it wasn’t. So I called to fix my account, spoke with a nice woman for about 30 minutes to get it straightened away. In the process I learned that you cannot change your service plan until the modem that is associated with your current service plan has been activated. Once everything was fixed and we were good I ran a little speed test to check things out.
Speed test result for Clear Mobile Internet
This is for a 6/1 Mbps connection, so needless to say, I am happy with the performance.
Till Next Time
